← SwissSign AG cases
Bugzilla #1636141
Certificate Problem Report
SwissSign: failure to provide a preliminary report within 24 hours
RESOLVED
FIXED
SwissSign AG
AI Summary
SwissSign AG faced an issue where a certificate problem report submitted by a user was not acknowledged within the required 24-hour timeframe. The report was initially classified as spam due to the inclusion of a PEM file, which led to it being quarantined. SwissSign has since implemented measures to ensure that emails flagged by their malware protection system trigger notifications for manual review, thereby preventing similar issues in the future.
Chronology
- User submitted a certificate problem report.
- SwissSign acknowledged the issue and began investigating.
- SwissSign activated quarantine notifications for their mailbox.
- Bug was closed as Fixed.
Participants
Andrew Ayer
Mike Guenther
mpalmer@hezmatt.org
ryan.sleevi@gmail.com
bwilson@mozilla.com
External References
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SwissSign: Failure to provide a preliminary report within 24 hours.