← DigiCert cases
Bugzilla #1649277
Self Reported Incident
Incident
DigiCert: Failure to provide a preliminary report within 24 hours.
RESOLVED
FIXED
DigiCert
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AI Summary
DigiCert reported a failure to provide a preliminary report within the required 24-hour timeframe following a problem report submitted by a user. The issue arose when a report was sent regarding certificates containing incorrect state information. DigiCert acknowledged the oversight and provided a timeline of their actions, including revocation of the problematic certificates. They also outlined steps to improve their processes, including training and automation to prevent future occurrences. The bug has been resolved with the implementation of an automated tool to enhance compliance with reporting timelines.
Chronology
- DigiCert acknowledged the failure to provide a preliminary report within 24 hours.
- DigiCert launched an automated tool for problem reporting.
Thread Activity
- Fozzie representative — Reported lack of response from DigiCert regarding a problem report.
- DigiCert — DigiCert provided an incident report detailing their response timeline.
- Community commenter — Requested deeper analysis on why the report was missed.
- DigiCert — Updated on the expected launch of the automated revocation tool.
- DigiCert — Confirmed the automated tool for problem reporting went live.
- Mozilla representative — Scheduled the bug for closure unless further issues arise.
Participants
Fozzie representative
DigiCert
Community commenter
Mozilla representative
External References
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