GlobalSign: Failure to provide a preliminary report within 24 hours

GlobalSign faced a compliance issue for failing to provide a preliminary report within the required 24-hour timeframe after receiving a certificate problem report. The incident was reported on September 25, 2020, but the acknowledgment was not made until September 27, 2020, exceeding the Baseline Requirements. GlobalSign has since updated their processes to ensure timely responses in the future, including immediate escalation to the Compliance team for misissuance cases.

1. 2020-09-25 Received two misissuance reports via email.
2. 2020-09-27 Compliance team acknowledged the reports.
3. 2020-09-29 Updated processes to ensure compliance with reporting requirements.
4. 2020-11-20 Bugzilla case scheduled for closure.