← SwissSign AG cases
Bugzilla #1671113
Certificate Problem Report
SwissSign: Failure to provide a preliminary report within 24 hours.
RESOLVED
FIXED
SwissSign AG
AI Summary
SwissSign AG faced an incident where they failed to provide a preliminary report within the required 24-hour timeframe after receiving a problem report. The delay was acknowledged as a human error, and SwissSign has committed to improving their response processes, including additional training for their support team. They have also implemented a dedicated reporting email to streamline incident recognition and response. The case has been resolved, with SwissSign taking steps to ensure timely reporting in the future.
Chronology
- Problem report submitted by George.
- SwissSign responded to the report after 24 hours.
- SwissSign introduced a dedicated reporting email.
- Discussion on closing the case due to implemented improvements.
Participants
George [:fozzie]
Mike Guenther
Torsten Kahlstadt
Ben Wilson
External References
Similar Local Cases
SwissSign: Invalid stateOrProvinceName field
SwissSign: duplicate serial number
SwissSign: Delayed revocation for mispellings in Location for a number of Certificates
SwissSign: failure to provide a preliminary report within 24 hours
Entrust: Failure to provide a preliminary report within 24 hours.
DigiCert: Failure to provide a preliminary report within 24 hours.
SwissSign: OCSP responder unreachable
GlobalSign: Failure to provide a preliminary report within 24 hours