Google Trust Services: Failure to provide regular and timely incident updates

Google Trust Services LLC has been criticized for failing to provide timely updates regarding incident reports, which is a violation of Mozilla's requirements. The issues date back to multiple incidents where updates were either delayed or not provided at all, leading to concerns about their compliance processes. In response, GTS has committed to improving their incident management and communication processes, including the introduction of automation to track updates and a new compliance engineering role to enhance oversight. The case highlights the ongoing challenges faced by GTS in meeting community expectations for transparency and responsiveness.

1. 2021-04-29 Bug 1708516 filed regarding GTS's failure to provide timely incident updates.
2. 2021-05-01 GTS acknowledges the issue and begins preparing an incident report.
3. 2021-05-12 GTS commits to improving their processes and outlines steps to enhance communication.
4. 2021-06-22 GTS announces the implementation of new monitoring tools for incident tracking.
5. 2021-08-19 GTS completes delivery on committed action items to improve incident response.