Add task list reports for Chrome and Cisco root store operators (Open Leads, Open Audit Cases, Open Information Update Cases)
This case requests adding task list reports for Chrome and Cisco root store operators, specifically for “Open Leads,” “Open Audit Cases,” and “Open Information Update Cases.” The reports were created using LWC and are visible to Google and Cisco users on their home page under a “Root Store Task List” tab. The thread notes that the “Open Audit Cases” report uses “CA Owner Status” instead of “Case Assigned,” and that Mozilla and Microsoft home pages filter open audit cases on “Case Assigned.” A follow-up issue was reported where links in the “Case Number” column were not working, and an example incorrect Salesforce URL was provided. The CA Program team corrected the link, removed the “Case Assigned To” column from both relevant reports, and adjusted the “Open CA Information Update Cases” report by renaming “Case Progress” to “Case Request Status” and removing the “Latest Case Comment” column. The requester confirmed the changes looked good, and the bug is marked RESOLVED with resolution FIXED.
- Bug opened to request creation of root store operator task list reports for Chrome and Cisco users.
- Reports were created using LWC and made visible on Google/Cisco home pages under “Root Store Task List.”
- Issues were identified with broken “Case Number” links and requested report column/label changes.
- The broken link was corrected and report columns/labels were updated as requested.
- Requester confirmed the updates were satisfactory; bug marked fixed/resolved.
- Community commenter — Requested adding task list reports for Chrome and Cisco root store operators: Open Leads, Open Audit Cases, and Open Information Update Cases.
- Community commenter — Reported the reports were created using LWC and are visible to Google and Cisco users under the “Root Store Task List” tab, with “Open Audit Cases” using “CA Owner Status” instead of “Case Assigned.”
- Community commenter — Reported that links in the “Case Number” column were not working in the Open Audit Cases and Open CA Information Update Cases reports and provided an example incorrect URL.
- Community commenter — Requested removing the “Case Assigned To” column, changing “Case Progress” to “Case Request Status” for Open CA Information Update Cases, and removing or adjusting the “Latest Case Comment” column.
- Community commenter — Confirmed the “Case Number” link issue was corrected.
- Community commenter — Confirmed “Case Assigned” was removed from the Open Audit Cases and Open CA Information Update Cases reports, updated “Case Progress” to “Case Request Status,” and removed “Latest Case Comment.”
- Community commenter — Acknowledged the updates and said it looks good.