← DigiCert cases
Bugzilla #1937210 · Certificate Problem Report
DigiCert: Late incident report for bug 1925106
DigiCert · RESOLVED
AI Summary
DigiCert reported a late incident regarding bug 1925106, where they failed to submit a full incident report within the required timeframe. The delay was attributed to confusion caused by internal tracker reorganizations and personnel changes. DigiCert has since updated their standard operating procedures to prevent future occurrences and has committed to improving their incident response processes.
Chronology
- DigiCert files bug with preliminary incident report.
- Multiple incident reporting trackers consolidated; full report deadline calculated incorrectly.
- DigiCert provides a full incident report.
- Incident report closure summary posted.
Participants
Tim Hollebeek
DigiCert Compliance Team
Ben Wilson
Tim Callan
Mike Shaver
External References
Similar Local Cases
DigiCert: Encoded HTML entities in attribute values
DigiCert: Random value in CNAME without underscore prefix
DigiCert: Some CRLs were not updated for a few days
DigiCert: Incorrect CP listed in CCADB
DigiCert: Typo in TLS Org Name
DigiCert: Failure to revoke key-compromised certificates within 24 hours
DigiCert: Incorrect Org ID Scheme in S/MIME
DigiCert: 4 CRLs unavailable or not responding