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Bugzilla #1861782 Certificate Problem Report

IdenTrust: S/MIME certificates with Invalid document Identification Scheme

RESOLVED FIXED IdenTrust Services, LLC
AI Summary

IdenTrust Services, LLC identified an issue with S/MIME Mailbox-Validated certificates that arose from a software release on October 19, 2023. This release inadvertently required individual identity validation for these certificates, which do not require such validation. The company suspended the offering of Basic Assurance certificates and revoked 80 affected certificates within five days. Although the revocation process was swift, some customers expressed dissatisfaction with the timeline.

Model: gpt-4o-mini Generated: 2026-06-13 21:22 UTC Confidence: 0.95
Chronology
  1. Customer support confirmed issues with S/MIME Mailbox-Validated certificates.
  2. Investigation began and cause of error was determined.
  3. Suspended offering of Basic Assurance certificates.
  4. All affected certificates were confirmed revoked.
Participants
roots@identrust.com bwilson@mozilla.com
External References
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