← DigiCert cases
Bugzilla #1649277 · Certificate Problem Report
DigiCert: Failure to provide a preliminary report within 24 hours.
DigiCert · RESOLVED
AI Summary
DigiCert faced an issue where they failed to provide a preliminary report within the required 24-hour timeframe after receiving a problem report. The incident was reported by a user and acknowledged by DigiCert, but the follow-up was delayed due to human error. DigiCert has since implemented training and automation measures to prevent future occurrences of this issue.
Chronology
- User reported issue to DigiCert.
- DigiCert acknowledged the report and initiated investigation.
- DigiCert submitted an incident report detailing the timeline and corrective actions.
- DigiCert launched an automated tool to improve problem reporting.
Participants
George [:fozzie]
Brenda Bernal
Ryan Sleevi
External References
Similar Local Cases
DigiCert: Failure to revoke key-compromised certificates within 24 hours
DigiCert: Failure to revoke key-compromised certificate
DigiCert: Failure to disclose Unconstrained Intermediate within 7 Days
DigiCert: Failure to properly encode Subject name
DigiCert: Invalid localityName
DigiCert: Failure to revoke within 7 days: OCSP EKU issue
DigiCert: CAA Checking Issue
DigiCert: Failure to revoke invalid serialNumber EV certificates within 5 days