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Bugzilla #1886998
Certificate Problem Report
Microsec: Late response to a CPR
RESOLVED
FIXED
Microsec Ltd.
AI Summary
Microsec Ltd. faced challenges in responding to a certificate problem report regarding a misissued EV certificate that lacked a CPSuri link. The delayed response led to the creation of multiple incident reports. Although the missing CPSuri did not impact the certificate's usability or security, it complicated access to policy information. Microsec has since implemented measures to improve their response processes, including creating a dedicated email for CCADB communications and enhancing their ticketing system.
Chronology
- Received initial email reporting misissued certificate.
- Second email received, prompting internal investigation.
- New CCADB contact email alias created and processes improved.
- Final status report published, confirming resolution.
Participants
dr. Sándor SZŐKE
Liliana22032000@hotmail.com
bwilson@mozilla.com
External References
Related Bugzilla IDs Mentioned
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