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Bugzilla #1937210
Certificate Problem Report
DigiCert: Late incident report for bug 1925106
RESOLVED
DigiCert
AI Summary
DigiCert reported a late incident regarding bug 1925106, where they failed to submit a full incident report within the required timeframe. The delay was attributed to confusion caused by internal tracker reorganizations and personnel changes. DigiCert has since updated their standard operating procedures to prevent future occurrences and has committed to improving their incident response processes.
Chronology
- DigiCert files bug with preliminary incident report.
- Multiple incident reporting trackers consolidated; full report deadline calculated incorrectly.
- DigiCert provides a full incident report.
- Incident report closure summary posted.
Participants
Tim Hollebeek
DigiCert Compliance Team
Ben Wilson
Tim Callan
Mike Shaver
External References
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