← SSL.com cases
Bugzilla #1942270
Certificate Problem Report
SSL.com: Revocation process requires submission to a form that is unusable
RESOLVED
INVALID
SSL.com
AI Summary
A user reported difficulties in submitting a certificate problem report to SSL.com due to an ambiguous form requiring a 'Certificate Thumbprint'. The user attempted multiple identifiers but received errors. SSL.com acknowledged the feedback and confirmed that the compromised certificate was revoked within the required timeline, but recognized the need for usability improvements in their reporting form. Despite the resolution, the user expressed dissatisfaction with the clarity of the reporting process.
Chronology
- User reported a compromised certificate to SSL.com.
- SSL.com confirmed the report was processed and the certificate revoked.
- SSL.com considered the bug complete and proposed closure.
- SSL.com updated their CPR submission form to improve usability.
- Bug was closed as invalid.
Participants
Hanno Boeck
Rebecca Kelley
Matthias
Luis C.
B. Wilson
External References
Similar Local Cases
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