Netlock: Failure to Provide Weekly Updates

This case addresses Netlock's failure to provide required weekly updates for multiple incident reports, as mandated by the CCADB Incident Reporting Guidelines. The issue was triggered by procedural oversights that led to missed deadlines for updates. In response, Netlock has acknowledged the delays and initiated a preliminary incident report, followed by a full incident report detailing the root causes and corrective actions taken. The CA has implemented new internal measures, including a ticketing reminder system and a dedicated compliance coordinator, to ensure timely updates in the future. The case is currently resolved with commitments to improve compliance.

1. 2025-03-31 Netlock acknowledged failure to provide weekly updates and opened a preliminary incident report.
2. 2025-04-16 Netlock posted a full incident report detailing the root causes and corrective actions.
3. 2025-05-30 Netlock confirmed implementation of new internal measures to ensure compliance.

1. 2025-03-31 Mozilla representative — Requesting Netlock to file an incident report regarding their failure to provide updates.
2. 2025-04-04 Netlock — Netlock expressed intent to open a preliminary incident report.
3. 2025-04-11 Netlock — Netlock committed to providing a report that meets community requirements.
4. 2025-05-07 Netlock — Netlock provided an updated action item summary and confirmed completion of corrective actions.
5. 2025-05-30 Netlock — Netlock submitted a report closure summary detailing the incident and corrective measures.