D-Trust: Defective certificate incident reporting form

D-Trust identified an issue with their certificate incident reporting form, where contact information provided by reporters was not fully included in internal email notifications if character limits were exceeded. This problem was discovered on July 9, 2025, and affected only the internal handling of data, not the form's availability. Although the team could not contact a reporter due to truncated information, all incident details were processed correctly. The root cause was a lack of specifications regarding input size, which has since been addressed by adjusting the size limitation for notifications and revising the requirements engineering process.

1. 2024-12-16 New web form for incident reports was released.
2. 2025-07-09 Incident discovered during processing of a reported certificate problem.
3. 2025-07-10 Size limitation for internal notifications adjusted.
4. 2025-07-21 Requirements engineering process revised.
5. 2025-08-05 Closure report prepared.