← Certigna cases
Bugzilla #2004704
Certificate Problem Report
Certigna: Failure to respond to CPR within 24 hours
RESOLVED
FIXED
Certigna
AI Summary
Certigna failed to respond to a Certificate Problem Report (CPR) within the required 24-hour timeframe. The incident was reported on December 6, 2025, but the acknowledgment was not sent until December 8, 2025. The delay was attributed to a lack of awareness among customer service staff regarding the urgency of responding to third-party requests. As a result, Certigna has committed to improving their procedures and raising awareness among their team to prevent future occurrences.
Chronology
- CPR submitted by third party
- Acknowledgment of receipt sent
- Incident report closure requested
Participants
Dexter Döpping
Josselin Allemandou
External References
Related Bugzilla IDs Mentioned
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