Chunghwa Telecom: Delayed audit disclosure for GTLSCA
Chunghwa Telecom reported a compliance issue regarding the delayed upload of WebTrust seal URLs for GTLSCA, which was due to an initial assessment that renewal of the seal was unnecessary. The CA owner, Ministry of Digital Affairs, planned to terminate GTLSCA's services in mid-2026, leading to a failure to apply for the necessary audit seals in time. After emergency negotiations, Chunghwa Telecom obtained the CPA CANADA seal URLs on January 30, 2026, and completed the upload to CCADB by January 31, 2026, resolving the compliance issue. The CA has since implemented process improvements to prevent future occurrences.
- Non-compliance period began due to failure to upload WebTrust seal URLs.
- CPA CANADA seal URLs obtained.
- WebTrust seal URLs uploaded to CCADB.
- Cht representative — Preliminary incident report submitted detailing the compliance issue.
- Cht representative — Full incident report provided with timeline and impact analysis.
- Cht representative — Confirmation of obtaining CPA CANADA seal URLs.
- Cht representative — Closure report submitted detailing remediation and process improvements.