DigiCert: Delayed response to problem report related to Bug 2055539

UNCONFIRMED DigiCert

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AI Summary

This case concerns DigiCert’s handling of email problem reports related to Bug 2055539. DigiCert states that email problem reports sent to the correct DigiCert mailbox were not received, which created a delay in logging the report and responding to the third-party reporter. DigiCert cites Baseline Requirements for the Issuance and Management of Publicly-Trusted TLS Server Certificates, Version 2.2.8 (effective 2026-06-16), Section 4.9.3. A follow-up comment indicates a preliminary incident report update to include a missing header, while restating the same incident description. The bug is currently marked UNCONFIRMED and no resolution is provided in the thread.

Model: gpt-5.4-nano Generated: 2026-07-16 19:47 UTC Confidence: 0.86 2 comments

Chronology

2026-07-16 DigiCert reported that email problem reports sent to its correct mailbox were not received, causing delayed logging and response for a problem report tied to Bug 2055539.

Thread Activity

2026-07-16 DigiCert — DigiCert described an incident where problem-report emails sent to the correct mailbox were not received, delaying logging and response to the third-party reporter, and referenced BR v2.2.8 Section 4.9.3.
2026-07-16 DigiCert — DigiCert posted a preliminary incident report update to include a missing header, repeating the incident description and policy reference.

Participants

DigiCert

External References

Original Bugzilla Case bugzilla.mozilla.org

Related Bugzilla IDs Mentioned

#2055539

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