E-Tugra: Failure to respond to January 2018 CA Communication survey
This case concerns E-Tugra’s failure to respond to a January 2018 CA Communication survey by the February 9 deadline. Mozilla noted that E-Tugra had not responded as of February 16 and requested an explanation and confirmations, including why the response was missed, whether the CCADB email alias was correct, and why monitoring of the mozilla.dev.security.policy list did not result in timely action. E-Tugra’s representative (Davut Tokgöz) stated that a health issue and incorrect date settings on a task scheduler caused the missed response, and confirmed that the CCADB email alias g**********t@e-tugra.com.tr was correct. E-Tugöz also described remediation steps, including forwarding survey-related emails to management staff, assigning responsibility for handling requests, adding additional contacts to CCADB and mozilla.dev.security.policy groups, and implementing a shared company-level task scheduler for deadlines. Mozilla re-opened the survey so E-Tugra could submit the answers and later asked for confirmation that the described actions were completed. E-Tugra confirmed the actions were completed, and the bug was resolved as FIXED.
- Response deadline for the January 2018 CA Communication survey passed without E-Tugra submitting answers.
- Mozilla reported E-Tugra had not responded to the survey as of this date.
- E-Tugra provided an explanation and described remediation steps for future timely responses.
- E-Tugra confirmed the remediation actions were completed.
- Fastly representative — Mozilla requested E-Tugra respond to the missed January 2018 CA Communication survey and answer specific questions about the missed deadline, CCADB email alias correctness, monitoring, and future process changes.
- E-Tugra — E-Tugra explained the missed response was due to a health issue and incorrect task scheduler date settings, confirmed g**********t@e-tugra.com.tr is the correct CCADB alias, and described process changes to ensure timely responses.
- Fastly representative — Mozilla re-opened the survey for E-Tugra to submit answers and asked for a bug update once the described actions were completed.
- Fastly representative — Mozilla asked E-Tugra to confirm that the actions described earlier had been completed.
- E-Tugra — E-Tugra confirmed completion of the described actions, including forwarding CCADB emails to management, tracking mozilla.dev.security.policy groups with additional staff, and implementing a shared task scheduler.