E-Tuğra: Failure to Respond to May 2022 Survey
Mozilla opened this case because E-Tuğra failed to respond to the May 2022 Communication and Survey by the required deadline of May 31, 2022, as required by Mozilla Root Store Policy section 4.2. E-Tuğra stated that it was notified about the survey on 18-May-2022 during a regular CCADB check, created tasks with a due date of 01-June-2022, and prepared answers. E-Tuğra said it received a reminder email from Mozilla on 01-June-2022, but that internal discussion and a misunderstanding about the survey expiration date led it to postpone submission by a few days. After Mozilla opened the bug on 03-June-2022, E-Tuğra completed the survey on 03-June-2022. E-Tuğra also stated that no certificates were involved in the incident. As remediation, E-Tuğra said it would apply a cross-control mechanism and shared calendar process to ensure such deadlines are not missed in the future. The bug was resolved as FIXED and the Mozilla reporter indicated it would be closed on or about 10-June-2022.
- E-Tuğra was notified about the May 2022 Communication and Survey during a regular CCADB check.
- The deadline for E-Tuğra to respond to the May 2022 Communication and Survey passed without a response.
- Mozilla opened the bug after E-Tuğra missed the survey response deadline; E-Tuğra completed the survey the same day.
- Mozilla indicated the case would be closed on or about this date.
- Mozilla representative — Mozilla cited Root Store Policy section 4.2 and stated E-Tuğra failed to respond to the May 2022 Communication and Survey by May 31, 2022.
- E-Tugra — E-Tuğra provided an incident report describing notification on 18-May-2022, missed/extended submission due to internal discussion and misunderstanding of the survey expiration date, and completion of the survey on 03-June-2022; it also stated no certificates were involved and described remediation steps using cross-control and shared calendars.
- Mozilla representative — Mozilla said it would close the bug on or about Friday, 10-June-2022.