← Entrust cases
Bugzilla #1667690
Certificate Problem Report
Entrust: Failure to provide a preliminary report within 24 hours.
RESOLVED
FIXED
Entrust
AI Summary
Entrust faced an incident where they failed to provide a preliminary report within the required 24 hours after receiving a problem report regarding an invalid stateOrProvinceName field in a certificate. The issue was reported on September 26, 2020, and despite initial responses, the preliminary report was not sent until September 27, 2020. Entrust acknowledged the oversight and committed to improving their incident response processes to ensure timely notifications in the future. The case has been resolved with changes implemented to prevent recurrence.
Chronology
- Initial problem report received regarding invalid certificate field.
- Preliminary report sent to the original reporter after 32 hours.
- Planned changes to CRM go live to improve incident response.
Participants
George [:fozzie]
Dathan Demone
External References
Similar Local Cases
SwissSign: Failure to provide a preliminary report within 24 hours.
Entrust: Compromised Private Key was not Revoked in Less than 24 Hours
Entrust: Invalid data in State/Province Field
Entrust: Invalid localityName
Entrust: Invalid data in commonName fields
Asseco DS / Certum: Failure to provide a preliminary report within 24 hours.
Entrust: CPR was not responded to in 24 hours
Entrust: Incorrect Jurisdiction Country Value in an EV Certificate