← Google Trust Services LLC cases
Bugzilla #1770510
Certificate Problem Report
Google Trust Services: Failure to provide preliminary report within 24h
RESOLVED
FIXED
Google Trust Services LLC
AI Summary
Google Trust Services LLC identified a failure in their email handling system that resulted in a preliminary report regarding a Certificate Problem Report not being sent to the subscriber. Although the investigation did not lead to any certificate revocation, it highlighted a breakdown in their communication process. The CA has since modified their procedures and is working on a new solution to prevent similar issues in the future. The case was resolved with a commitment to improve their systems and processes.
Chronology
- Preliminary incident report filed after discovering email handling issue.
- Analysis of older communications revealed additional cases of missed notifications.
- Google Trust Services confirmed ongoing discussions to improve their Subscriber Agreement.
- Monitoring for further comments or questions continued.
Participants
Cade Cairns
B. Wilson
D. Helion
External References
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