iTrusChina: Failure to Respond to May 2022 Survey
This case concerns iTrusChina’s failure to respond to Mozilla’s May 2022 Communication and Survey by the required deadline of May 31, 2022. Mozilla cited the Root Store Policy requirement that CA operators must respond to surveys with accurate information within the defined timescale. iTrusChina stated that it completed the survey filling and submission on May 20, 2022, but did not realize the submission was not successful, and therefore missed the deadline. After receiving reminder and follow-up emails, iTrusChina resubmitted the survey on June 3, 2022 and confirmed the submission was successful. iTrusChina also said it did not have another person review the submission and committed to having a second person review future survey submissions. The bug was resolved with resolution set to FIXED, and Mozilla indicated it would close the case on or about June 10, 2022.
- iTrusChina completed filling in the May 2022 survey but did not realize the submission was unsuccessful.
- The May 31, 2022 deadline for iTrusChina’s May 2022 survey response passed without a successful submission.
- iTrusChina resubmitted the May 2022 survey and confirmed successful submission.
- Mozilla representative — Mozilla stated that iTrusChina failed to respond to the May 2022 Communication and Survey by May 31, 2022 as required by Root Store Policy section 4.2.
- iTrusChina Co., Ltd. — iTrusChina said it completed the survey on May 20 but did not realize the submission was unsuccessful, missed the May 31 deadline, and apologized.
- iTrusChina Co., Ltd. — iTrusChina provided details of how it learned of the failed submission and said it resubmitted at 10:00 on June 3, 2022 and asked another person to confirm success.
- Mozilla representative — Mozilla said it would close the bug on or about Friday, 10-June-2022.