← IdenTrust Services, LLC cases
Bugzilla #1778788
Certificate Problem Report
IdenTrust: Intermittent issuance/validation failures and website outage
RESOLVED
FIXED
IdenTrust Services, LLC
AI Summary
IdenTrust experienced intermittent certificate issuance and validation failures due to unusually high traffic directed at their website on July 1, 2022. This surge caused issues with OCSP responses and CRL retrieval, leading to violations of CA/B Forum Baseline Requirements. The situation was promptly addressed with triage calls and customer notifications, and services were restored after troubleshooting efforts. The incident will be included in the next annual audit report.
Chronology
- Monitoring alerted teams of high traffic impacting services.
- Triage calls initiated to address the issue.
- Services confirmed fully operational after troubleshooting.
Participants
IdenTrust
External References
Similar Local Cases
IdenTrust: S/MIME certificates issued in violation of New S/MIME Baseline Requirements v1.0
IdenTrust: Expired CRLs
IdenTrust: OCSP Outage
IdenTrust: Intermitent interruptions to DNS service
IdenTrust: Unauthorized OCSP responses for cross-signed roots
IdenTrust: Expired ICAs CRLs
IdenTrust: OCSP Responder missing id-pkix-ocsp-nocheck
IdenTrust: Invalid OCSP Response Held in Cache