← Google Trust Services LLC cases
Bugzilla #1837519
Certificate Problem Report
Google Trust Services: Failure to respond to CPR within 24 hours
RESOLVED
FIXED
Google Trust Services LLC
AI Summary
Google Trust Services (GTS) faced an incident where a Certificate Problem Report (CPR) was not responded to within the required 24-hour timeframe due to issues with their automation pipeline. The incident was identified on June 8, 2023, when it was discovered that inquiries submitted via their contact form were not being processed correctly. GTS took immediate steps to investigate and resolve the issue, deploying a fix by June 9. They have since implemented several improvements to their CPR handling process, including a new management system that integrates better with their task tracking tools and enforces response deadlines. GTS is committed to ongoing enhancements to ensure compliance with response timelines.
Chronology
- Incident identified; investigation initiated.
- Fix deployed for the automation issue.
- New CPR management system deployed.
Participants
Cade Cairns
Antonis
Ben Wilson
External References
Similar Local Cases
Google Trust Services: Failure to provide preliminary report within 24h
Google Trust Services: Revocation data publication delay for revoked unused subordinate CAs
Google Trust Services: Incorrect OCSP response for issued certificate
Google Trust Services: Incorrect OCSP responses for certain certificates
Google Trust Services: Invalid ASN.1 encoding of singleExtensions in OCSP responses
Google Trust Services: invalid CRL reason code
Google Trust Services: Failure to revoke subscriber certificates within BR timeframe
Google Trust Services: Outdated BR version in some validation records