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Bugzilla #1886626
Certificate Problem Report
certSIGN: Delayed response to CPR
RESOLVED
FIXED
certSIGN
AI Summary
certSIGN experienced a delayed response to a Certificate Problem Report (CPR) due to an email being incorrectly marked as junk. This incident resulted in a failure to acknowledge the CPR in a timely manner, violating CABF BR #4.9.3. The issue was identified and addressed promptly after the CPR was received from a different sender. certSIGN took corrective actions, including training staff to check junk folders regularly, and revoked the non-conformant certificate within the required timeframe. All action items have been completed, and the case is now considered resolved.
Chronology
- Received CPR email marked as junk
- Received CPR from different sender, initiated investigation
- Informed auditors and registered incident in Bugzilla
- Internal meeting held to address email handling
- Confirmed no further actions needed
Participants
Gabriel PETCU
External References
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