GoDaddy: Revocation process is unusable due to contact address not accepting attachments

This case involves GoDaddy's revocation process, which was reported as unusable due to their problem reporting email address not accepting attachments. The issue was raised by a user attempting to report compromised keys but faced difficulties due to email settings. GoDaddy acknowledged the problem and is actively working to resolve it. They have committed to improving their email configuration to facilitate the reporting of certificate problems. The case has been resolved, and GoDaddy has provided a full incident report detailing the root cause and remediation steps.

1. 2025-01-17 User reports issues with GoDaddy's email settings for certificate problem reporting.
2. 2025-02-04 GoDaddy proposes a solution to address the email issues.
3. 2025-04-28 GoDaddy submits a report summarizing the incident and requests closure of the case.

1. 2025-01-17 Hboeck representative — Reported that GoDaddy's email address for reporting compromised keys does not accept attachments.
2. 2025-01-17 GoDaddy — Acknowledged the email issue and stated they are working on a resolution.
3. 2025-01-24 Community commenter — Inquired about GoDaddy's review process to prevent similar incidents.
4. 2025-04-28 GoDaddy — Provided a summary of the incident and requested closure of the bug.