Microsoft DSRE PKI: problem reporting e-mail in CPS does not work

This case addresses a compliance issue related to the email address listed in Microsoft's Certificate Practice Statement (CPS) for reporting problems. A user reported that emails sent to the address p**********g@microsoft.com were undeliverable due to a configuration error that restricted external emails. Microsoft acknowledged the issue, confirmed the email is now operational, and provided a timeline of actions taken to resolve the problem. They also created a new email address, c**********i@microsoft.com, to streamline communications between their PKI teams. The issue has been resolved, and no non-compliant certificates were issued during this period.

1. 2019-12-16 User reported undeliverable emails to the compliance reporting address.
2. 2019-12-21 Microsoft provided an incident report detailing the resolution steps.
3. 2020-02-14 Microsoft announced the creation of a new email address for compliance inquiries.

1. 2019-12-16 Community commenter — Reported that emails to p**********g@microsoft.com were bouncing back.
2. 2019-12-17 Microsoft Corporation — Confirmed the email issue and provided a new contact email.
3. 2019-12-18 Microsoft Corporation — Submitted an incident report detailing the timeline and actions taken.
4. 2020-02-14 Microsoft Corporation — Announced the creation of a new email address for compliance inquiries.
5. 2020-03-10 Microsoft Corporation — Apologized for delays in updating the repository with the new email address.