Chunghwa Telecom: Failure to Submit Annual CCADB Self-Assessment 2023 by GTLSCA.

Chunghwa Telecom's GTLSCA failed to submit the 2023 CCADB annual self-assessment, which is a requirement under the Chrome and Mozilla Root Program policies. The incident was triggered by the reassignment of the responsible team member, leading to a lack of submission and compliance. Following the incident, GTLSCA submitted the 2024 self-assessment and has committed to improving internal processes to prevent future occurrences. The Root CA Team has provided guidance and reminders throughout the process. The case has been resolved with the completion of all action items and a commitment to ongoing compliance monitoring.

1. 2023-12-29 GTLSCA failed to submit the 2023 CCADB self-assessment.
2. 2025-01-20 GTLSCA submitted the 2024 CCADB self-assessment.
3. 2025-03-10 GTLSCA completed all action items related to the incident.

1. 2025-02-06 Cht representative — Created an incident report explaining the failure to submit the 2023 self-assessment.
2. 2025-02-10 Google representative — Commented on the inadequacy of the proposed action items to address the root cause.
3. 2025-02-12 Cht representative — Revised lessons learned and action items based on feedback.
4. 2025-03-10 Cht representative — Provided a report closure summary detailing the incident and remediation steps.