ANCERT: Missing CCADB Contact Information (CA Email Alias 1/2)
This case concerns Agencia Notarial de Certificación (ANCERT) not updating required CCADB contact information after being notified on 2026-01-23. The required fields “CA Email Alias 1” and “CA Email Alias 2” were reported as empty, which the reporter stated violates CCADB Policy Section 2 – Contact Information Disclosures. The requested action was for ANCERT to populate at least one of the required alias fields by submitting an “Add/Update Root Request” case, and to ensure future updates are made within the policy-mandated 14-day timeframe. A Mozilla staff member stated that, based on the described facts, ANCERT is required to complete the incident reporting process in the CCADB Incident Reporting Guidelines. The bug was later proposed to be closed as WON’T FIX due to a lack of response from the CA Owner since the bug was filed. The current resolution is WONTFIX.
- ANCERT was notified that required CCADB contact information needed updating.
- A bug was filed reporting missing CCADB contact aliases for ANCERT.
- Mozilla staff responded that ANCERT must complete the CCADB incident reporting process.
- The reporter proposed closing the bug as WON’T FIX due to no CA Owner response.
- Apple representative — Reported that ANCERT had not updated CCADB contact information after notification on 2026-01-23 and that “CA Email Alias 1” and “CA Email Alias 2” were empty, requesting an Add/Update Root Request to fill at least one alias field within 14 days.
- Mozilla representative — Stated that ANCERT is required to complete the incident reporting process in the CCADB Incident Reporting Guidelines.
- Apple representative — Recommended closing as WON’T FIX due to no response from the CA Owner since the bug was filed.