← Netlock cases
Bugzilla #2021559
Self Reported Incident
NETLOCK: Unavailability of the document repository
RESOLVED
FIXED
Netlock
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AI Summary
On March 4, 2026, NETLOCK's document repository became unavailable due to a surge of automated requests that corrupted two database tables. The issue was detected on March 6, 2026, and remediation efforts included restoring the database from backup and notifying users of the outage. The incident was attributed to a lack of connection pooling in the application, which led to database connection exhaustion. NETLOCK has since implemented improvements in monitoring and is redeveloping its public website to prevent future occurrences. All action items related to the incident have been completed, and the repository service was restored by March 6, 2026.
Chronology
- Document repository became unavailable due to automated requests.
- Issue detected and repository service restored after remediation.
Thread Activity
- Netlock — Preliminary incident report detailing the unavailability of the document repository.
- Netlock — Full incident report provided with details on the cause and remediation.
- Netlock — Closure summary report confirming completion of remediation actions.
Participants
Netlock
Community commenter
CCADB representative
External References
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