Firmaprofesional: Failure to Respond to April 2023 Survey
This case concerns Firmaprofesional being flagged for not responding to the “Google Chrome Root Program: April 2023 CA Owner Survey.” The Chrome Root Program policy referenced in the thread requires CA Owners to respond to CCADB communications within 14 calendar days, with the April 2023 survey sent on April 24, 2023 and a response deadline of June 9, 2023. As of June 16, 2023, the survey organizer requested an incident report because Firmaprofesional had not responded. Firmaprofesional stated that they submitted responses on the last day (June 9) and asked whether the answers were received or saved. The organizer later reviewed the survey submissions and concluded the bug should be resolved as invalid due to a mismatch between the “CA Owner” name entered in the survey (“Firmaprofesional, S.A.”) and the expected “CA Owner” name in CCADB (“Autoridad de Certificacion Firmaprofesional”). The organizer asked Firmaprofesional to provide the exact “CA Owner” name as listed in CCADB on subsequent submissions. The bug was resolved as INVALID.
- CCADB sent the “Google Chrome Root Program: April 2023 CA Owner Survey” mass email and survey.
- Firmaprofesional submitted the survey responses around 12:00 AM on the deadline day.
- The survey organizer requested an incident report because Firmaprofesional had not been matched to a survey response.
- The organizer determined the issue was a CA Owner name mismatch and marked the bug invalid.
- Google representative — Reported that Firmaprofesional had not responded to the April 2023 survey by the June 9 deadline and requested an incident report.
- Autoridad de Certificacion Firmaprofesional — Said “We did it” and asked whether the answers were received or saved.
- Autoridad de Certificacion Firmaprofesional — Confirmed they submitted on the last day (June 9) around 12:00 in the morning.
- Google representative — Explained the survey CA Owner name mismatch (entered “Firmaprofesional, S.A.” instead of the CCADB value) and stated the bug should be resolved as invalid.
- Autoridad de Certificacion Firmaprofesional — Thanked the organizer for the clarification.