← IdenTrust Services, LLC cases
Bugzilla #2025596
CCADB Compliance
IdenTrust: Delay in updating a Bugzilla ticket Bug 2014610 - Next update
RESOLVED
FIXED
IdenTrust Services, LLC
AI Summary
IdenTrust reported a delay in updating Bug 2014610, which remained without a Closure Report or 'Next update' date for over seven days. This oversight was attributed to a personnel transition that affected the tracking of incident updates. No customer impact was identified, and the incident was resolved by implementing mandatory weekly updates and automated reminders for open incidents. All action items have been completed, and IdenTrust has committed to adhering to the updated reporting process.
Chronology
- Non-compliance start date
- Non-compliance identified
- Non-compliance end date
- Automated reminders implemented
- Final call for comments on the incident report
Participants
IdenTrust
External References
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