← IdenTrust Services, LLC cases
Bugzilla #2025597
CCADB Compliance
IdenTrust: Delay in updating a Bug 2016585 - Next update
RESOLVED
FIXED
IdenTrust Services, LLC
AI Summary
IdenTrust faced a compliance issue due to a delay in updating Bug 2016585 with a Closure Report or a 'Next update' date for over seven days. This oversight stemmed from a personnel transition that affected the tracking of incident updates. No customer impact was reported, and IdenTrust has since implemented mandatory weekly updates and automated reminders to prevent future occurrences. The incident has been resolved, and all action items have been completed.
Chronology
- 7-day update elapsed for bug 2016585 without a further update or recorded Next update date.
- Non-compliance identified and public follow-up comment made.
- Full incident report published.
- All action items completed and closure report requested.
- Final call for comments before closure.
Participants
IdenTrust
External References
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