SSL.com failure to provide a preliminary response to a Certificate Problem Report within 24 hours

ASSIGNED SSL.com

This summary was auto-generated by AI and revised by me when needed — accuracy improves with each update. Always refer to the official Bugzilla thread as the authoritative source. If you spot an inaccuracy, let me know via the contact form.

AI Summary

SSL.com reported that it received a follow-up email from a third-party reporter about a Certificate Problem Report that had been submitted two days earlier through its revoke form. The bug states that SSL.com had not heard back from the CA and is investigating the root cause. SSL.com cites TLS Baseline Requirements v2.2.8, Section 4.9.5, which requires a preliminary report within 24 hours after receiving a Certificate Problem Report. The incident was disclosed as a third-party-reported issue, not a self-disclosure by SSL.com. SSL.com said it would post a full incident report on or before 2026-08-07.

Model: gpt-5.4-mini Generated: 2026-08-04 07:25 UTC Confidence: 0.98 1 comment

Chronology

2026-07-24 A Certificate Problem Report was submitted to SSL.com through its revoke form and did not receive a response within 24 hours.
2026-07-26 SSL.com received a follow-up email from a third-party reporter about the unanswered Certificate Problem Report.
2026-08-07 SSL.com stated it would post a full incident report by this date.

Thread Activity

2026-07-26 SSL.com — SSL.com filed a preliminary incident report saying it had received a third-party follow-up about an unanswered Certificate Problem Report and was investigating the root cause.

Participants

SSL.com

External References

Original Bugzilla Case

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