← DigiCert cases
Bugzilla #1957499
CCADB Compliance
DigiCert: Persistent failure to answer questions in a timely manner
RESOLVED
DigiCert
AI Summary
DigiCert has been reported for consistently failing to respond to questions on Bugzilla within the mandated 7-day timeframe. This issue has persisted from mid-2024 to early 2025, with numerous instances of unanswered questions and delayed responses. Following community feedback, DigiCert has acknowledged the problem and implemented several corrective measures, including enhanced tracking systems and mandatory training for staff involved in incident responses.
Chronology
- First confirmed instance of non-compliance reported.
- Incident reported by Tim Callan.
- DigiCert submits remediation report and requests closure of the bug.
Participants
Tim Callan
Amir Aamidi
DigiCert Response Team
External References
Similar Local Cases
DigiCert: Outdated CPS for 13 Roots in CCADB
DigiCert: Late CP/CPS CCADB uploads
DigiCert: Issues with CCADB entries
DigiCert: Missing audits for Intermediate certificates
DigiCert: Intermediate Cert(s) not disclosed in CCADB
DigiCert: Non-audited, non-technically-constrained intermediate certificates
Sectigo: Inadequate vulnerability scanning and patching
ANF AC: Delayed Disclosure of Updated Policy Documents in CCADB