CFCA: Failure to respond to a CPR in a complete and/or timely manner
The China Financial Certification Authority (CFCA) failed to respond in a timely manner to a Certificate Problem Report (CPR) regarding a potential basicConstraints extension error in one of its certificates. The issue arose when an email reminder was sent on March 4, 2024, but CFCA did not check or respond to it promptly. Following a second email on March 18, CFCA acknowledged the oversight and implemented measures to ensure timely responses in the future, including updating their contact email and assigning dedicated personnel to monitor communications. The incident has been resolved, and CFCA has requested closure of the case.
- Initial email reminder sent to CFCA regarding a CPR.
- CFCA received a follow-up email and responded.
- CFCA requested closure of the incident.
- China Financial Certification Authority (CFCA) — CFCA acknowledges failure to respond to the CPR in time.
- China Financial Certification Authority (CFCA) — CFCA outlines steps taken to improve email response times.
- Mozilla representative — Requested a Closure Summary for the incident.
- Community commenter — Provided a detailed Closure Summary of the incident.
- Mozilla representative — Confirmed closure of the case unless further issues arise.