← HARICA cases
Bugzilla #1963629
Certificate Problem Report
HARICA: One of the two Certificate Problem Report email aliases not working
RESOLVED
FIXED
HARICA
AI Summary
HARICA reported an issue where one of the two email aliases for submitting Certificate Problem Reports (CPRs) expired, leading to undelivered emails. The problem was identified when a reporter's submission bounced, but they successfully used the second alias via a web form. An internal investigation revealed that the email alias was not renewed on time due to misplaced reminder emails. HARICA has since updated its records to include both aliases and improved the clarity of its CP/CPS documentation regarding CPR submission methods.
Chronology
- Incident reported and identified
- Email alias restored
- Full incident report submitted
- New CP/CPS version released
- Incident closure summary submitted
Participants
Dimitris Zacharopoulos
Jeremy Rowley
Reporter
External References
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