← eMudhra Technologies Limited cases
Bugzilla #1970727
Certificate Problem Report
eMudhra: Failure to respond to a Problem Report within 24 hours
RESOLVED
FIXED
eMudhra Technologies Limited
AI Summary
eMudhra Technologies Limited failed to respond to a Certificate Problem Report (CPR) submitted by Sectigo within the required 24-hour timeframe. The CPR, which reported ECDSA verification failures for multiple CRLs, was inadvertently quarantined by eMudhra's spam filters, preventing timely acknowledgment and response. Upon discovering the issue, eMudhra initiated an investigation and submitted a preliminary incident report. They have since implemented a daily review process for quarantined emails to prevent future occurrences.
Chronology
- CPR submitted by Sectigo to eMudhra.
- Follow-up email received, triggering investigation.
- Preliminary incident report submitted.
- Closure report submitted by eMudhra.
Participants
Rob Stradling
Naveen Kumar ML
External References
Similar Local Cases
eMudhra: Invalid CRL signatures
eMudhra emSign PKI Services: Policy Document Inconsistency
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eMudhra emSign PKI Services: CA Certificates not published in DER Encoded Format
eMudhra emSign PKI Services : OCSP Responder Time Inconsistency
eMudhra emSign PKI Services : Key Blocking Mechanism Fails to Validate Historical Public Key Reuse.
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Sectigo: Certificates with RSA keys where modulus is not divisible by 8